July 2020 Bar Bulletin
By Barbara Engstrom
Before the COVID pandemic, when our reference interactions were either in person or over the phone, it was easy enough for us to perform a detailed reference interview and then guide our patrons to the resources most responsive to their issue on our website or in our print collection. As with all things in this new COVID impacted world, our service model has been completely up ended.
One of the things that has been difficult to replicate in our remote reference services via email is the reference interview. The reference interview, that...