Neighborhood Legal Clinics Volunteer Services Assistant

About the Neighborhood Legal Clinics (NLC): Neighborhood Legal Clinics is a program of the King County Bar Association’s (KCBA) Pro Bono Department.  KCBA is a membership association whose mission includes mobilizing attorneys to provide pro bono services to low income residents in King County.  NLC provides people with the tools, knowledge, and confidence to be their own advocate for justice. The legal system can be intimidating and overwhelming so by providing free, private consultations with volunteer attorneys, the Neighborhood Legal Clinics help members of our community understand their legal rights.  As a member KCBA’s NLC program, you will connect volunteers and clients to a vital legal service. 

General Description: Work with volunteer clinic assistants, attorneys, and clinic coordinators to ensure the legal clinics run smoothly. Handle all volunteer scheduling which mostly runs on a quarterly basis and occasionally on a semi-annual or annual basis. Coordinate day to day clinic operations by ensuring adequate volunteer staffing when last minute changes occur and frequently updating clinic resources. Address and facilitate resolution of volunteer feedback and client concerns about volunteers for quality control. Conduct monthly site visits to observe operations and update host building instructions as needed.


Specific DUTIES:

Volunteer Management

  • Create quarterly, biannual, and annual volunteer schedules using VolunteerSchedulerPro.
  • Track confirmations of volunteers on VolunteerSchedulerPro and that Clinic Coordinators are effectively following up with unconfirmed volunteers.
  • Coordinate volunteer trade requests on VolunteerSchedulerPro including making sure that the client schedule isn’t filled to normal capacity when volunteer absences are anticipated.
  • Respond when volunteers do not show up for scheduled shifts or have become uncommunicative.
  • Create and send daily client schedules in Microsoft Excel to designated volunteers.
  • Enter and update volunteer information on LegalServer, VolunteerSchedulerPro, and NLC email list-serve.
  • Address and resolve issues with specific volunteers based on feedback from sources including clients, other volunteers, or partner/host agencies.
  • In collaboration with other NLC staff, track volunteer concerns of clients and create or update more extensive written summaries in Word documents for future reference.
  • Meet weekly with other NLC staff to discuss and review any client or volunteer actions when issues arise.
  • Assist NLC Program Manager to monitor and respond to quality control systems for clients and volunteers.
  • Assist NLC Program Manager with volunteer training as needed.
  • Supervise weekly Phone Clinic at KCBA office from 5:30 to 6:30 PM every Monday.

Clinic Coordination Management

  • Input clinic dates into Legal Server database on a quarterly basis; update the normal number of appointments to a lower or high number depending on volunteer availability each quarter.
  • Work with NLC Client Services Assistant to reschedule or cancel client appointments as necessary when scheduling conflicts arise.

NLC Intake & Referral Line

  • Provide back up for training and supervision of interns.
  • Provide phone line support every Tuesday morning for at least the first hour.
  • Provide phone line support back-up as needed.

Administrative duties for NLC

  • Visit clinic sites quarterly. Each site should receive one visit annually. These visits may not necessarily occur during normal work hours.
  • Update resource and referral materials for the clinic on a monthly basis.
  • Track receipt of client intake sheets and contact volunteers for missing data when appropriate.
  • Pass along paperwork from clinics to the Client Services Assistant to be processed by the Administrative Interns.
  • Pass along accurate restocking needs of the clinics to the Client Services Assistant to be filled by the Administrative Interns.
  • Take minutes for NLC Committee meetings (6 times/year).
  • Work with NLC Program Manager on NLC Subcommittees when needed.
  • Collaborate with other NLC staff to evaluate program needs & trends
  • Collaborate with other NLC staff on strategic planning initiatives
  • Other duties as assigned.

Qualifications:

Required Qualifications

  • Commitment to the Neighborhood Legal Clinics’ mission of promoting access to equal justice and demonstrated understanding of civil legal aid;
  • Experience with volunteer management or supervision;
  • Experience with information and database management;
  • At least 1 year experience working with low-income communities;
  • At least 1 year experience working with diverse communities (non-white, immigrant, or LGBTQ communities, etc.)

Required Skills

  • Excellent writing and analytical skills;
  • Ability to handle critical, sensitive, or escalated conversations for conflict resolution;
  • Strong attention to detail and organizational skills;
  • Strong data entry skills;
  • Ability to multitask and work successfully in a fast-paced environment;
  • Excellent communication skills;
  • Strong interpersonal skills;
  • Computer savvy and proficient in MS-Outlook, Word, and Excel.

Preferred Qualifications

  • Preferred BA
  • Preferred bilingual in Spanish, Mandarin/Cantonese, Vietnamese, or Russian
  • Preferred experience working with legal professionals or in the legal community

Salary & Benefits:

This is a non-exempt, full time position 40 hour/week.  Salary range $34,000- $36,000 depending on experience. Benefits include employer-paid healthcare, dental and vision, 401k plan with automatic employer contribution, life and short/long term disability insurance, subsidized transit pass, flexible spending account, professional development opportunities, and more.


About the King County Bar Association:

Founded in 1886, KCBA is a membership legal organization with over 5,500 attorney members, 38 staff and an annual budget of $4,000,000. The Association promotes and supports a diverse and collegial membership; works with the judiciary to achieve excellence, equity, and accessibility in the administration of justice; and benefits the community through public service and engagement in public policy. Learn more at www.kcba.org.

KCBA is an equal opportunity employer and does not discriminate on the basis of race, or, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or presence of a disability.

To Apply: Please submit a resume and a cover letter that explains why you believe you should be interviewed and how your experience relates to the position.    Please do not transmit your materials through an online job service.  Send materials directly by email only (no paper copies please) by May 14, 2018 to hr@kcba.org.

To Apply

Submit a cover letter and resume via email by May 14, 2018 to:
King County Bar Association
ATTN: Human Resources
1200 Fifth Avenue, Suite 700
Seattle, WA 98101
Email: hr@kcba.org