Bar Bulletin

Bar Bulletin

MedMal Makeover: Communication and Resolution Programs

December 2017 Bar Bulletin

By Thomas H. Gallagher, M.D. John A. Rosendahl and Joel D. Cunningham

Communication and Resolution Programs (CRPs) are comprehensive, principled, and systematic patient safety programs that seek to prevent adverse events in healthcare and to respond more effectively to those adverse events that occur. CRPs are rapidly emerging as a standard of care due to their focus on patient-centered accountability and disseminated learning.

CRPs seek to provide patients who have been harmed by their medical care with prompt and compassionate explanations for what happened and an apology, coupled with information about how recurrences will be prevented. For those medical injuries caused by unreasonable care, CRPs will also...

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