NLC Volunteer Services Assistant

The King County Bar Association’s Neighborhood Legal Clinic Program provides accessible, volunteer-based legal, free consultations to King County residents at 40 locations throughout the County.


Responsibilities:

Reports to: NLC Program Associate

General Duties - Work with volunteer clinic assistants and clinic coordinators to ensure the legal clinics run smoothly.  Handle all volunteer scheduling which mostly runs on a quarterly basis and occasionally on a semi-annual or annual basis.  Coordinate day to day clinic operation by ensuring adequate volunteer staffing when last minute changes occur.  Update clinic resources frequently.  Address and facilitate resolution of volunteer concerns and client concerns about volunteers.  Conduct monthly site visits to observe operations and update host building instructions as needed.

Primary Duties

Volunteer Management:

  • Create quarterly, bi-annual and annual volunteer schedules using VolunteerSchedulerPro (VSP)   
  • Track confirmations of volunteers on VSP 
  • Ensure Clinic Coordinators are following up with unconfirmed volunteers
  • Coordinate volunteer trade requests on VSP
  • Ensure client schedule is modified appropriately when volunteer absences are anticipated
  • Respond when volunteers fail to show up for a shift or have become uncommunicative
  • Create and send daily client schedules to scheduled volunteers
  • Enter and update volunteer information in LegalServer, VSP and NLC listserv
  • Mediate and address quality control issues and client concerns
  • In collaboration with other NLC staff, track volunteer concerns related to clients
  • Meet regularly with NLC staff to discuss and review any NLC related issues
  • Assist NLC Program Associate to monitor and respond to quality control systems for volunteers and clients
  • Work with NLC Program Associate to develop and conduct volunteer training
  • Mange weekly phone clinic at KCBA office every Monday evening from 5:30 -6:30
  • Participate in community events as requested by NLC Program Associate

Clinic Coordination Management:

  • Input clinic dates into LegalServer database on a quarterly basis, adjusting the number of clinic appointments depending on volunteer availability each quarter
  • Work with NLC Client Services Assistant to reschedule or cancel client appointments as necessary
  • Ensure clinic resource boxes are maintained

NLC Intake & Referral Line:

  • Provide back-up support and training for interns
  • Provide phone support as needed

Administrative:

  • Visit clinic sites quarterly with the goal of visiting each clinic annually.  These visits may not necessarily occur during normal work hours
  • Track receipt of client intakes and contact volunteers for missing information as needed
  • Restock clinics as needed.  Work with Client Services Assistant to have Administrative Interns fill this roll
  • Work with NLC Program Associate on NLC sub-committees as needed
  • Collaborate with NLC on program needs and trends
  • Other duties as assigned

Qualifications:

  • Commitment to NLC’s goal of promoting access to justice 
  • Familiarity with Civil Legal Aid 
  • Experience working with volunteers, including management, recruitment and training 
  • Experience working with databases and data analysis
  • Strong problem solving skills
  • Effective communicator including a positive customer service attitude
  • Demonstrated listening skills with staff, volunteers and clients expressing frustrations/concerns
  • Ability to work independently as well as within a team
  • Ability to work varied hours as needed
  • Experience working with low-income and diverse communities 
  • BA preferred
  • Bilingual in Spanish, Mandarin/Cantonese, Vietnamese or Russian preferred

Schedule, Travel, & Salary:

This is an exempt full-time position requiring occasional local travel within King County.  Salary range is $35,000 - $40,000 yearly, DOE with excellent benefits.  Benefits include employer-paid healthcare, 401k plan with automatic employer contribution, subsidized transit pass, flexible spending account, professional development opportunities, paid vacation and sick leave and more. 


About the King County Bar Association:

Founded in 1886, KCBA is a membership legal organization with over 5,500 attorney members, 40 staff and an annual budget of over $4,000,000.  KCBA promotes and supports a diverse and collegial membership; works with the judiciary to achieve excellence, equity and accessibility in the administration of justice; and benefits the community through public service and engagement in public policy.  KCBA is an equal opportunity employer and does not discriminate on the basis of race, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or presence of a disability.  Learn more at www.KCBA.org.


How To Apply:

To apply, submit a cover letter describing your interest and qualification for this position, a resume, and three references by 5:00 p.m. March 11, 2019 by email to HR@kcba.org


To Apply

Submit a cover letter and resume via email by March 11, 2019 to:
King County Bar Association
ATTN: Human Resources
1200 Fifth Avenue, Suite 700
Seattle, WA 98101
Email: hr@kcba.org