The IT Manager & Systems Administrator has primary responsibility to manage and coordinate all information technology needs of the Association, including networks, servers, databases, listservs, video streaming, e-commerce, telephone, and forty individual user workstations. The IT Manager & Systems Administrator also develops and manages IT budgets, policies and procedures to ensure best practice, and utilizes outside consultants for specific IT project support. The position is part of the staff operations team, and reports to the KCBA Associate Executive Director.
General: Manage the development, deployment, monitoring, maintenance, upgrade and support of all IT systems including but not limited to servers, PCs, databases, websites, operating systems, hardware, software and peripherals.
Networks & Servers. Monitor primary and redundant internet connections for reliability. Maintain multiple Windows servers in a virtual server environment, firewalls including two branch office VPN connections, wireless routers, and related equipment, including installation of patches and upgrades. Manage cloud-based email. Verify security protocols are up-to-date and respond to errors. Ensure backup equipment functionality and daily/weekly execution. Review and troubleshoot logs and related system reports.
Databases. Serve as administrator for IMIS, Raiser's Edge, and other specialized databases. Manage user permissions and security. Assist staff in troubleshooting their database queries and reports. Coordinate with vendors for escalated database tech support issues.
Video Streaming and Meeting AV Support. Ensure functionality of Association's video streaming system. Maintain audio visual equipment in conference rooms. Troubleshoot setup problems for staff and train staff in equipment usage.
Websites. Create and edit site content as required, including monthly online publication formatting and event promotion pages with photo/video galleries. Maintain and upgrade as necessary e-commerce functions. Assist staff and public users with needed plug-in and related support issues.
Telephone System. Maintain Avaya corporate phone system installed at forty workstations utilizing in house server. Modify user accounts, extensions, voicemail settings, and related functions. Manage two call center systems including utilization of reporting software.
Listserv System. Verify system status and execution of automatic list coordination with main membership database. Maintain existing and create new list settings as needed. Develop mechanisms for large blast messages either from existing database sources or new one-time sources. Ensure compliance with anti-spam laws and regulations.
User Hardware & Software. Respond to staff support requests related to hardware and software problems. Maintain all Association-provided user equipment, including workstations, printers, and related devices. Ensure software and hardware have latest upgrades and patches as available. Develop user "tips" and related training materials. Budgeting, Procurement, & Contract Oversight. Develop annual information technology budget and monitor expenses throughout year. Research and purchase required equipment and software at competitive prices. Maintain rotating support contracts, including monitoring of expiration dates and renewal options. Other duties as assigned.
Bachelor’s degree in computer science, MIS or related field; or an equivalent combination of education, certifications and related experience. Minimum of 5 years' experience in network administration, desktop support and the delivery and management of information technology services. Strong knowledge of Microsoft Office 2013, particularly Outlook, Word, Excel, and Powerpoint required.
Proficient in windows server software with deep knowledge of active directory.
Webmaster experience preferred.
Database management expertise including query writing and reports very helpful. IMIS familiarity a plus.
Experience with VMWare server software useful. Familiarity with Office365 cloud-based email management important.
Website video streaming technology background a plus; Adobe Connect familiarity a plus. Understanding of listserv systems useful; Lyris preferred. Experience with corporate phone systems (including multi-line call center "ques") valuable; Avaya familiarity preferred.
A proven work ethic and responsibility for both assigned and unassigned duties is critical, with realistic management of user timeline expectations.
Positive customer service attitude, including empathy for staff expressing frustrations during technology challenges.
Effective trainer and communicator who can teach proper usage of IT resources to staff.
Strong problem-solving abilities, especially through online research for solutions.
Comfort working both in solo and small work team environments, as well as the ability to work varied hours, including occasional nights and weekends in the event of system emergencies.
About the King County Bar Association:
Founded in 1886, KCBA is a membership legal organization with over 5,500 attorney members, 38 staff and an annual budget of $4,000,000. The Association promotes and supports a diverse and collegial membership; works with the judiciary to achieve excellence, equity, and accessibility in the administration of justice; and benefits the community through public service and engagement in public policy. Learn more at www.kcba.org.
Salary & Benefits:
This is an exempt full time position mainly Monday through Friday with emergency availability required after business hours. Salary range $72,000 - $80,000 depending on experience Benefits include employer-paid healthcare, dental and vision, 401k plan with automatic employer contribution, subsidized transit pass, flexible spending account, professional development opportunities, employer-paid smartphone service, and more.
KCBA is an equal opportunity employer and does not discriminate on the basis of race, or, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or presence of a disability.
To Apply: Please submit a resume and a cover letter that explains why you believe you should be interviewed and how your experience relates to the position. Please do not transmit your materials through an online job service. Send materials directly by email only (no paper copies please) by February 20 to email@example.com.